Service & Support HP Care Pack, Roland DG Service and in-house engineers
DPI Technology is the authorised service provider for HP Care Pack Services and Roland DG Service. Our certified engineers install, maintain and repair the printers and cutters we supply, with SLA response options from next-business-day to same-day.
Two authorised service programmes
Coverage, response times and genuine parts for the HP and Roland DG machines we supply.
HP Care Pack Services
- Coverage — extended hardware warranty for HP Latex printers
- Monitoring — remote diagnostics, performance monitoring and predictive maintenance alerts
- Onsite — onsite repair by certified technicians
- Response — guaranteed SLA response times
Roland DG Service
- Technicians — Roland-certified technicians
- Onsite — professional onsite assistance for complex issues
- Parts — genuine Roland DG parts and consumables
- Provider — DPI is the authorised Roland DG Service provider
What is an HP Care Pack?
HP Care Pack Services extend the protection on HP Latex printers beyond the standard warranty. They add remote monitoring through HP’s connected platform for diagnostics and predictive maintenance alerts, onsite repair by certified technicians and guaranteed SLA response times.
What is Roland DG Service?
Roland DG Service gives Roland printer and cutter owners access to Roland-certified technicians, onsite assistance for complex issues and genuine Roland DG parts and consumables, which also helps keep your warranty valid.
What service from DPI includes
Financial protection against hardware failures on HP Latex printers, for business continuity.
Remote diagnostics, performance monitoring and predictive maintenance alerts on HP’s connected platform.
Roland-certified technicians, with professional onsite assistance for complex issues.
Genuine HP and Roland DG parts and consumables, essential for warranty validity and long-term performance.
Proactive monitoring and guaranteed SLAs resolve issues quickly and keep production on schedule.
Extended warranties and preventive maintenance protect equipment value and extend its working life.
Choose cover from next-business-day to same-day response, machine by machine.
Certified engineers based in Kuala Lumpur, with an office in Singapore.
SLAs and preventive maintenance
Service level agreements (SLAs)
An SLA sets how quickly we respond when something goes wrong. Tiers range from next-business-day to same-day response, so you can match cover to how critical each machine is to your production.
Preventive maintenance
Regular cleaning, calibration and part replacement on the manufacturer’s recommended schedule keep print quality consistent and prevent the breakdowns that stop production.
Installation & operator training
Installed by our own engineers
In-house certified engineers install every printer and cutter we supply, set it up with your RIP software and media, and train your operators at installation.
The same team handles troubleshooting and maintenance afterwards, so you deal with one partner from installation onwards.
What we install
Large and wide format printers from HP Latex, Roland DG, LDP and our OEM range; Graphtec, Roland, Skycut, iECHO and Silhouette cutters; and ONYX RIP software.
Book a service visit or request a service quote
DPI Technology Sdn Bhd is the authorised service provider for HP Care Pack Services and Roland DG Service.
Why work with DPI after the sale
Installation, troubleshooting and maintenance, with hands-on training at installation.
HP Large Format partner since 2000 and the authorised provider of HP Care Pack Services.
Roland DG distributor since 2016, authorised Roland DG Service.
Offices in Kuala Lumpur and Singapore (Ubi Techpark).
Service in action
Practical tips for getting consistent, trouble-free output from your large format printer.
Read the guide →Technical UpdatesRoland BD-8 Service Case Study: Why Preventive Maintenance is Critical for SuccessHow DPI keeps the Roland BD-8 in top condition with onsite preventive maintenance.
Read the guide →Technical UpdatesRapid Onsite Printing Support: Restoring HP Latex Production in Northern MalaysiaHow DPI's certified engineers resolved an HP Latex boot error onsite in Batu Kawan.
Read the guide →Service & support FAQ
HP Care Packs give extended coverage, remote monitoring, onsite repair by certified technicians and guaranteed SLA response times, with tiers from next-business-day to same-day response. DPI is the authorised service provider for HP Care Pack Services in Malaysia.
Authorised providers like DPI Technology use factory-certified technicians, genuine parts and direct manufacturer support channels, with a local team that can respond quickly. That protects your warranty and keeps your machines running.
SLA tiers set guaranteed response times, from next-business-day to same-day. A faster tier suits machines that run critical or high-volume work; a standard tier suits backup machines.
Email [email protected] or call +60 3-9171 3388, Monday to Friday, 9:00 am–5:30 pm. Tell us your printer or cutter model and what’s happening, and our service team will arrange the visit.
Keep your production running
Talk to us about service plans, preventive maintenance and repairs for your printers and cutters.